The same five stages, whether it is one switch or twelve sites
Consistency is what makes an estate operable. Every engagement runs through the same stages, scaled to the work, so that documentation, monitoring coverage and evidence are never optional extras.
Discovery
Measure the estate before recommending anything
- Topology, addressing and configuration capture
- Two-week traffic and telemetry baseline
- Change and incident history review
- Risk register with owner and impact
You receive a findings pack that stands on its own, whether or not you engage us further.
Design
Write the design so your team can operate it
- High and low level design with explicit failure domains
- Addressing, segmentation and routing policy
- Resiliency model and maintenance behaviour
- Monitoring and alerting requirements defined up front
Designs are reviewed with your team line by line before any procurement happens.
Delivery
Stage the change so every step can be undone
- Lab or staged validation before production
- Cutover runbook with rollback gate per step
- Named engineers and defined change windows
- As-built documentation produced inside the window
If a step cannot be reversed, it gets its own window and its own explicit approval.
Operations
Run it with alerts that mean something
- 24/7 monitoring with runbook-backed alert classes
- SLA-tracked response and escalation matrix
- Incident management with post incident review
- Patch, firmware and lifecycle cadence
Alert volume is reviewed quarterly. Anything that fires without requiring action is retuned or removed.
Review
Report against numbers you can verify
- Availability against SLA, per service
- Incident causes and repeat-offender analysis
- Capacity trajectory and forecast
- Prioritised risk and remediation list
The review ends with a decision list, not a slide deck.
Want to see the discovery output before committing to anything?
Discovery is sold as a standalone engagement. The findings pack is yours either way.
Get in touch