Overview
I watch availability, latency, loss, jitter, interface errors, saturation, environmental sensors and control plane health across your estate, around the clock.
Every alert class carries a runbook. First response is a person acknowledging within the agreed target, not an auto generated email into a shared mailbox.
You get a monthly service review: availability against SLA, incident causes, capacity trajectory, and a prioritised list of what to fix before it becomes an outage.
What you receive
01Around the clock alert monitoring and triage
02Defined response and escalation SLAs
03Incident creation, comms and post incident review
04Availability and capacity reporting
05Quarterly threshold and coverage review
Outcomes I hold myself to
- Outages detected before your users report them
- Documented availability evidence for customers and auditors
- Capacity problems caught a quarter early
Common questions
What counts as a device?+
Any polled node with its own management address: switch, router, firewall, AP controller, server, hypervisor or UPS.
Do you remediate or only alert?+
Both tiers exist. Monitor and notify, or monitor and remediate under a agreed change mandate.