Overview
Fully managed for teams without internal IT, or co managed where your team keeps ownership and I take the load they cannot carry: after-hours, escalation, projects, or specific technology domains.
Everything runs through a single queue with response timers, a maintained asset register, and documentation that is updated as part of the change, not afterwards.
I run the regular review myself: service performance, risk register, lifecycle plan and budget forecast.
What you receive
01Service desk with SLA-tracked queues
02Endpoint management and patching
03Asset and licence register
04Vendor and carrier coordination
05Living documentation set
06Regular service review, run by me
Outcomes I hold myself to
- One accountable owner for the whole stack
- Predictable monthly cost with no surprise call-outs
- Documentation that survives staff turnover
Common questions
Will you work alongside our internal team?+
That is the co managed model, and it is the majority of my recurring work.
Is there a minimum term?+
12 months standard, with a 90-day exit for cause and full documentation handover either way.